General purchase conditions
Elexir Pharma AB, org. no. 556854-4026, Gustavslundsvägen 151E, 167 51 Bromma. Via Elexirpharma.se you can purchase goods from Elexir Pharma. These general terms and conditions of purchase (“Terms”) apply to all orders for goods that you as a consumer complete on Elexirpharma.se. By completing your order, you accept and agree to comply with the Terms and Conditions. Elexir Pharma reserves the right to make changes to the Terms and Conditions at any time. Each change is published on Elexirpharma.se and applies from the time you have accepted the Terms and Conditions by placing a new order or 10 days after Elexir Pharma has informed you of the changes (for example, when subscribing). The provisions of, among others, the Consumer Purchase Act (1990:932) and the Act (2005:59) on Distance and Off-Premises Contracts apply to all purchases that consumers make via Elexirpharma.se.
Personal information
Elexir Pharma processes your personal data in accordance with Elexir Pharma's Privacy Policy.
Order and purchase agreement
By completing an order, you accept these Terms and Conditions. A purchase agreement is only concluded when your order has been confirmed by Elexir Pharma via an email confirmation to the address you provided when placing the order.
Prices and fees
All prices listed on Elexirpharma.se are in Swedish kronor including value added tax (VAT). Special fees may apply depending on the choice of shipping method and for invoice arrangements, partial payments and for unclaimed packages. The total cost of your order is automatically calculated based on your choices and presented before you complete the order. Any incorrectly stated prices may be corrected in connection with Elexir Pharma's confirmation of your order to your email address.
Payment
Payment on Elexirpharma.se is made via Swish or via Elexir Pharma's partner Klarna Bank AB (publ) (556737-0431, Sveavägen 46, 111 34 Stockholm) ("Klarna"). Through Klarna you are offered the payment options card payment, invoice, partial payment and direct payment through your bank. Elexir Pharma does not charge any additional fees for any of the payment options. Klarna may charge fees for the payment options but will state this in such a case in connection with the purchase.
When paying by card, the following payment cards are accepted: Mastercard and Visa.
When paying by invoice or installment payment, you need to provide certain information about yourself that Klarna uses to identify you. The information you need to provide to achieve identification may vary between different purchases and customers. By providing information at checkout, you also agree to Klarna's terms and conditions.
When paying by invoice or installment payment, Klarna takes a credit report, but it does not affect your credit rating and is not visible to others who request credit information, such as banks. Once you have been identified, Klarna shows you which options are available to you. When paying by invoice, a 14-day payment period applies. More information and full terms and conditions for invoice and installment payment via Klarna can be found here (link) .
Delivery
Elexir Pharma offers the following shipping options:
PostNord Varubrev – To your mailbox
The package will be delivered to your mailbox during the day. Elexir Pharma reserves the right to weather conditions that make delivery to a mailbox difficult. Elexir Pharma also reserves the right to the dimensions of mailboxes, letter boxes, safety boxes and property boxes. If the package does not fit in your mailbox, it will be delivered to your nearest post office and you will be notified via the PostNord App and via text message/email.
Delivery time
Normal delivery time is 1 – 5 working days from the time we have confirmed your order via email. For orders registered during holidays, the delivery time is calculated from the first working day after the holiday ends. If you have not received your order after 5 working days, contact our customer service at orderbekraftelse@elexirpharma.se and we will help you. Should Elexir Pharma for some reason be unable to deliver your order and have notified you of this, you have the option to cancel the purchase by contacting our customer service as above.
Unclaimed packages/shipments
Packages delivered to agents will be returned to Elexir Pharma if they have not been collected within 7 days of the package's arrival being notified to you. If this happens, you will be charged a fee of SEK 200 for costs attributable to Elexir Pharma's administration, shipping, return shipping and handling. Unclaimed packages are normally not considered an exercise of the right of withdrawal.
Please note that Elexir Pharma only delivers to addresses in Sweden.
Right of withdrawal and returns
When you as a consumer buy goods online, you as a general rule always have a 14-day right of withdrawal according to the Act (2005:59) on distance contracts and contracts outside business premises.
The right of withdrawal runs from the day you receive the goods and is valid provided that the goods are returned to Elexir Pharma in a substantially unchanged condition. This means that you may not use the goods, remove labels or break any seals. In order to exercise the right of withdrawal, the goods should be returned to Elexir Pharma in their original packaging.
Email us at orderbekraftelse@elexirpharma.se. We need the following information:
- a) order number (found in your order confirmation, on the delivery note or invoice)
- b) your name and contact details
- c) number and name of the products you wish to return
Elexir Pharma must confirm that the return is permitted and that the cancellation period has not passed before the goods are sent back. We recommend that the return is made by Posten Varubrev. The customer is responsible for the return cost according to Posten's postage schedule and is responsible for the goods until they have reached us. Returns may not be sent as cash on delivery or free reply.
Elexir Pharma AB
Consumer contact Right of withdrawal
Gustavslundsvägen 151E
167 51 Bromma
Complaint
If you have received a defective or incorrectly shipped product, please contact our customer service immediately at orderbekraftelse@elexirpharma.se. Describe the error as thoroughly as possible. If we cannot resolve the problem, you may of course make a complaint about the product in order to receive a new one. Complaints must be made in accordance with the instructions you receive from us.
Complaints to Elexir Pharma must be made within a reasonable time after the defect is discovered, but no later than within 3 years.
Elexir Pharma follows the recommendations of the Swedish National Board of Complaints.
Disputes between Elexir Pharma and a consumer may be referred to the Swedish Consumer Complaints Board for resolution. The Swedish Consumer Complaints Board's address is Box 174, 101 23 Stockholm and the elexirpharma.se address is www.arn.se. Ultimately, disputes may be resolved by a general court, with the Stockholm District Court being the first instance.
Canceling or changing your subscription
As a consumer, you always have the right to pause or terminate your subscription to products from Elexirpharma.se. This must be done at least 7 days before the next delivery. You pause or terminate your subscription via My Pages or by contacting Elexir Pharma customer service via email to orderbekraftelse@elexirpharma.se.
Elexir Pharma always has the right to terminate a subscription with a notice period of 30 days. Elexir Pharma further reserves the right to terminate an agreement with immediate effect without prior notice if we determine that a subscriber is in breach of the Terms.
Elexir Pharma is not obliged to fulfill a purchase agreement or subscription if fulfillment is made more difficult as a result of an event beyond Elexir Pharma's reasonable control (e.g. changed legislation, government action, strike, blockade, sabotage, war, terrorism, fire, flood, natural disaster, pandemic, epidemic or other extraordinary event). These circumstances exempt Elexir Pharma from the obligation to pay compensation and if the circumstance has lasted longer than two months, both you and Elexir Pharma have the right to cancel the purchase with immediate effect.
Price and product information at Elexirpharma.se
Elexir Pharma strives to ensure that the information on Elexirpharma.se is always correct but reserves the right to final sales and any image and typing errors on Elexirpharma.se such as errors in product description, incorrect price, incorrect discount code and incorrect information about stock status. Elexir Pharma further reserves the right to correct such errors at any time and to change or update the information. All image information should be seen as illustrations and cannot be guaranteed to reflect the exact appearance or condition of the goods.
Reviews
By submitting product reviews on Elexirpharma.se, you grant Elexir Pharma the right to publish them on Elexirpharma.se and in other channels and media. Elexir Pharma also reserves the right not to publish and/or remove submitted reviews.
Other
For questions about these Terms and Conditions or procedures for withdrawal rights, complaints, transport damage, etc., please contact Elexir Pharma customer service at orderbekraftelse@elexirpharma.se. When you contact us, please provide your order number as stated in the order confirmation.